Vacancy Manager or Sr. Manager
Location: United Arab Emirates
Salary Offered: AED
8000 - 12000
Job Requirements
Managing the daily running of the 24x7 grievance helpline
o Ensure standard operating procedures (SOP) are strict followed.
o Resource planning by using effective call Centre strategies and operational expertise.
o Ensure quality compliance and constant improvement by random call quality check to improve call quality, minimize errors and track operator performance
o Handling the most complex grievant complaints or enquiries
o Organising shift patterns and the number of staff required to meet demand
o Communicate with employers, supervisors and other relevant stakeholders to resolve grievant issues.
o Ensure timely respond to queries received through email, WhatsApp and social media
o Supervise legal, financial and personal counseling sessions
TEAM MANAGEMENT
o Leading from the front, mentoring and nurturing a strong performing team.
o Reviewing team performance identifying training needs and perform training through demonstrations and role plays.
o Work on employee satisfaction and retention for higher performance.
RELATIONSHIP MANAGEMENT, FIELD OPERATION AND INDUSTRY LIAISON
o Liaise with Embassy/ Consulate officers to gather information and resolve issues.
o Organize and conduct weekly awareness camps in factories and labor camps on various issues.
o Liaise with individuals and organizations for voluntary participation for legal, financial and personal counselling of grievant.
o Liaise with exchange partners, corporates and industry bodies to improve performance.
o Liaise with HR/ management of local companies, corporate and agencies to allow conducting awareness programs for Indian labor community in UAE.
o Follow updates on rules, regulations and information about Immigration laws for foreign citizens in the UAE especially, Indian Nationals.
o Communicate with local companies, corporate and agencies to organize awareness programs for Indian labor community in UAE.
DATABASE MANAGEMENT, KNOWLEDGE SHARING, MIS AND REPORTING
o Tracking updates and developments in UAE Labor & Immigration Laws
o Maintaining up-to-date knowledge of developments and involvement in networks
o Maintaining database and the performance levels of the Centre.
o Preparing and updating monthly, quarterly & monthly performance reports.
COMMUNICATION, Promotion and brand management
Promote company brand locally and ensure its visibility within the territory.Monitor presence in social media and increase viewership/ follower base.Represent company on various forums, events, industry gatherings or community groups.Manage relationships with local media to generate greater coverage for the company.Respond to queries, expert advice sought from media agencies.Respond to queries received through social media.
PROFITABILITY & BUSINESS MANAGEMENT
Complete P&L responsibility of the process.Ensure to optomise existing resources and maximize profitability.Promote cross selling of company services to NRI’s.
Walk In Interview
Abu Baker Al Siddque Metro Station
Dynamic Business Center
Mezanine Floor, Office No 568
Monday to Saturday 12 to 6 pm
WhatsApp
+971505657275 / Viber +919979971283
E-mail:
feedback@gulfjobseeker.com
Education Required:
Graduate
Experience Required:
9-10 Years
Gulf Experience:
7-8 Years
Full Time - Legal Jobs
Viewed 200 Times - Apply before February 01, 2019
Ref No: 40778-e1 | Posted: December 15, 2018
